Frequently Asked Questions (FAQs)
Q: How can I order items for my bathroom project?
A: You can order everything you need online through our website www.bathroombuildersukco.uk or visit our showroom in Stevenage. We offer free next-day delivery on orders over £200.
Q: What are the delivery options and costs?
A: We provide free next-day delivery for orders over £200. Details on other delivery options and costs can be found on our delivery information page on the website.
Q: Can I track my order?
A: Yes, you will receive tracking information once your order is dispatched. You can use this information to monitor your delivery status.
Q: What kind of bathroom products do you offer?
A: We offer a wide range of bathroom products, including furniture, showers, baths, accessories, and more. Explore our online shop or visit our showroom to see our full selection.
Q: Do you offer installation services?
A: Absolutely! We provide a complete design and installation service to bring your dream bathroom to life. Visit our “Design & Install” page for more information.
Q: Can I download a brochure?
A: Yes, we have digital brochures available for download on our “Brochures” page. You can also pick up a physical copy in our store. We offer brochures for both our standard range and trade deals.
Q: What is the “Luxe” brand?
A: “Luxe” is our own brand, offering a range of high-quality bathroom products.
Q: How do I create a trade account?
A: Visit our “Trade Account” page to learn about the benefits and how to apply.
Q: Where can I find information about offers and deals?
A: Check out our Offers page for the latest promotions and deals.
Q: How do I sign up for updates and special offers?
A: Sign up for our newsletter at the bottom of the website to receive the latest designs and special offers directly to your inbox.
Q: What should I do if I forget my account password?
A: You can reset your password on the “Sign In/Join” page under “My Account” in the footer section.
Q: Where can I find more information about product guarantees and aftercare?
A: Visit the “Product Aftercare Guide” and “Product Guarantees” pages under “Information” in the footer.
Q: Do you offer a price match promise?
A: Yes, we offer a price match promise. Details can be found on the “Price Promise” page under “Information” in the footer.
Q: What are your returns and privacy policies?
A: Our “Returns Policy” and “Privacy Policy” are available under “Legal” in the footer.
Q: How can I book an appointment?
A: You can book an appointment through the “Book an Appointment” link under “Customer Service” in the footer.
Q: Where is your showroom located?
A: Our showroom is located in Stevenage, Hertfordshire. The full address can be found on the “Showroom” page under “Information” in the footer.
Q: How can I leave a review?
A: You can leave a Google Review by visiting this link: https://g.page/r/CXARCJlt\_ATgEAE/review. We also display Trustpilot reviews for our online shop on the website.
Q: How can I get in touch with you?
A: Visit the “Get In Touch” page under “Customer Service” in the footer for our contact information.
